Returns & Exchanges

At Pocket, we stand by the quality of our electronics and offer a 30-day return window for all devices in their original packaging. Whether you have changed your mind or received a defective unit, we are committed to making your exchange or refund process seamless.

1

Initiate Your Request

Log into your Pocket account and navigate to your order history to select the items you wish to return and receive a unique Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack your device in its original box with all included accessories and manuals to ensure it is protected during transit.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our technicians verify the device's condition, we will process your full refund or dispatch your replacement unit within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing