Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What is the standard shipping time for electronics?
We offer expedited shipping on all orders. Standard delivery typically takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
Do my gadgets come with a warranty?
Yes, all electronics purchased through Pocket include a 12-month manufacturer warranty. We also offer extended protection plans for accidental damage at the time of purchase.
What is your return policy for opened items?
You can return items within 30 days of delivery. For electronics, the device must be factory reset and include all original packaging, cables, and manuals to qualify for a full refund.
Are your products brand new or refurbished?
We primarily sell brand-new, factory-sealed electronics. Any refurbished items are clearly labeled in the product title and undergo a rigorous 50-point inspection process.
Which payment methods do you accept?
Pocket accepts all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for higher-priced tech.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view your order history by logging into your Pocket account.